At “Jewel of the Bay” we reserve the right to accept or decline orders as necessary.
We reserve the right to ask for further proof of ID before an order is accepted in some cases. Photographic Proof may be required under some circumstances.
Online Exchange Policy
We acknowledge that buying online is not without its surprises. Jewellery can appear larger or smaller than its actual size or stone colours may appear different in the image. It is with this in mind that we are always happy exchange for a different piece or refund when there is no other feasible option. Exchanges or refunds can only be offered within a reasonable period of the original sale date where proof of purchase can be confirmed (sales receipt or confirmation from our records).
In Store Exchange Policy
We encourage customers to make their choices carefully. If you do have a change of mind or make a wrong selection, we are happy to exchange or supply store credit to the value of your purchase provided that the item has not been worn, the item has not been subject to damage and the item is returned in its original packaging with proof of purchase (sales receipt or confirmation for our records). These returns should be received within a reasonable time and items received after 14 days of the purchase date will require the approval of management.
Warranty Returns Policy
If unfortunately you do have a quality problem with any piece of our jewellery, contact should be made with our store to discuss your options and a solution. All of our jewellery comes with consumer guarantees under Australian Consumer Law and should provide many years of enjoyable wear when treated with respect and care. It should be noted that some items will be more durable than others and this will be evident in weight and design and care should be taken to wear your piece appropriately.
When determining a course of action for a warranty return, the treatment that the item has received while in your care is most important. We will also look for manufacturing faults and material faults. Time elapsed from the purchase date is also taken into account but is not the most important factor in determining a warranty claim.
Genuine warranty claims will normally result in replacement of the item or where this is not possible a store credit will be supplied. Refund is also an option where there is a major problem with the product.
For full details of your rights, please refer to the Australian Consumer Law's guidelines for consumer guarantees (opens in new window).
It’s a great idea to ensure that all of your purchases are recorded for receipt free warranty by becoming part of the “Jewel of the Bay” Loyalty Program.
All prices on “Jewel of the Bay” website are in Australian Dollars ($AUD) only and include GST.
“Jewel of the Bay” cannot be liable for any loss, damage or late delivery that may occur by postal services.